Ostendo

OstendoFreewayOverview-General

Ostendo Brochure   ASPluris Brochure

 

CRW Services are Ostendo Partners servicing the Sydney basin and surrounding areas. Ostendo is the solution for businesses that have outgrown their MYOB system and need ERP/MRP features such as:-

  • Advanced inventory & purchasing
  • Sales, POS & service
  • Job costing & projects
  • CRM, call centre & quoting
  • Manufacturing, engineering and assembly
  • Custom products & services
  • Labour & job tracking

all with reporting and technical utilities to provide you the information you need to run your business better.

Ostendo®

Run your business smoother, make accurate decisions easier, get results faster and keep your MYOB accounting system

Advanced Inventory & Purchasing

  • Multiple sites, warehouses and locations
  • Multiple units of measure for individual items
  • Serial number, batch and warranty tracking
  • Grade, colour, size, expiry date and barcodes
  • Stocktakes and location transfers
  • Allows negative stock if required
  • Complementary add-on sales
  • Pricing levels, quantity breaks and discounts
  • Inventory forecasting and replenishment
  • Purchase directly for jobs, assemblies, sales orders or stock
  • Use unlimited supplier catalogues
  • Rentals and hiring
  • Landed costing with multi currency

 Sales, POS & Service

  • Consolidate invoices for jobs, sales deliveries and recurring invoices
  • Sales kitsets, configured items, alternate items and add-on sales
  • Extensive pricing matrix and special pricing
  • Original and extended warranty tracking
  • Creates customer service asset after sale of product or service
  • Service reminder letter or email
  • Automatically schedule preventative maintenance and creates service jobs
  • Service level agreements
  • Telesales
  • Point of sale

 Job Costing & Projects

  • Simple to complex job estimating
  • Real time work in progress at all levels
  • After job costing and actual job profit reporting
  • Use planned costs based on progress claim percentage to project job profitability
  • Budgeted, actual and projected costs
  • Progress claims and retentions tracking
  • Consolidated invoicing by project
  • Use standard, average, actual, last, buy price or calculated costing methods

CRM, Call Centre & Quoting

  • Track quotes, jobs, orders, invoices payments and deposits
  • Activity log for emails, calls, meetings
  • Integrated call centre management for date and time stamped calls
  • Complete call and quote history
  • Expiry date for quotes
  • Convert quotes to sales orders or change to lost status with a reason
  • Business knowledge base with FAQs

 Manufacturing, Engineering & Assembly

  • Choose the level of simplicity or complexity
  • Make to order and make to stock
  • Assembly orders with or without details
  • Bills of material unlimited levels deep
  • Includes setup, scrap percentage, resources
  • Where used enquiry for bills of material
  • Mass replacement/substitution utility
  • Co-products and by-products
  • Phantom assemblies
  • Routings

Custom Products & Services

  • Configured products and services
  • Question and answer interface to design cost and price customised items
  • Create and store unique design, cost and price at quote and sales order entry
  • Define your rules and pricing structure
  • Uses scripting for dimensional rules based configurations
  • Features and options
  • Converts to a regular service asset

Labour & Job Tracking

  • Timesheets, job sheets and job lists
  • Planned, actual and projected labour time remaining by task, job or project
  • Varying employee direct costs can be linked to one labour code
  • Varying customer labour charge out rates
  • Graphical resource job scheduling calendar
  • Labour capacity views
  • Data collection

Reporting & Technical Utilities

  • Inquiries, statistics, analysis, pivot and chart views for all history
  • Report writer and scripting engine
  • Modifiable windows graphical user interface
  • Document and image management
  • Spreadsheet with sql query tool
  • Data import and export
  • Extensive help menu and graphical workflows
  • Multi user, multi company and multi currency
  • MYOB, Quickbooks and Sage Pastel integration

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CRW Services provides on site MYOB and Ostendo assistance in Sydney, the Hawkesbury and Blue Mountains.