CRW Services are Ostendo Partners servicing the Sydney basin and surrounding areas. Ostendo is the solution for businesses that have outgrown their MYOB system and need ERP/MRP features such as:-

• Advanced inventory & purchasing
• Sales, POS & service
• Job costing & projects
• CRM, call centre & quoting
• Manufacturing, engineering and assembly
• Custom products & services
• Labour & job tracking

all with reporting and technical utilities to provide you the information you need to run your business better.

Ostendo®

Run your business smoother, make accurate decisions easier, get results faster and keep your MYOB accounting system

Advanced Inventory & Purchasing

• Multiple sites, warehouses and locations
• Multiple units of measure for individual items
• Serial number, batch and warranty tracking
• Grade, colour, size, expiry date and barcodes
• Stocktakes and location transfers
• Allows negative stock if required
• Complementary add-on sales
• Pricing levels, quantity breaks and discounts
• Inventory forecasting and replenishment
• Purchase directly for jobs, assemblies, sales orders or stock
• Use unlimited supplier catalogues
• Rentals and hiring
• Landed costing with multi currency

 Sales, POS & Service

• Consolidate invoices for jobs, sales deliveries and recurring invoices
• Sales kitsets, configured items, alternate items and add-on sales
• Extensive pricing matrix and special pricing
• Original and extended warranty tracking
• Creates customer service asset after sale of product or service
• Service reminder letter or email
• Automatically schedule preventative maintenance and creates service jobs
• Service level agreements
• Telesales
• Point of sale

 Job Costing & Projects

• Simple to complex job estimating
• Real time work in progress at all levels
• After job costing and actual job profit reporting
• Use planned costs based on progress claim percentage to project job profitability
• Budgeted, actual and projected costs
• Progress claims and retentions tracking
• Consolidated invoicing by project
• Use standard, average, actual, last, buy price or calculated costing methods

CRM, Call Centre & Quoting

• Track quotes, jobs, orders, invoices payments and deposits
• Activity log for emails, calls, meetings
• Integrated call centre management for date and time stamped calls
• Complete call and quote history
• Expiry date for quotes
• Convert quotes to sales orders or change to lost status with a reason
• Business knowledge base with FAQs

 Manufacturing, Engineering & Assembly

• Choose the level of simplicity or complexity
• Make to order and make to stock
• Assembly orders with or without details
• Bills of material unlimited levels deep
• Includes setup, scrap percentage, resources
• Where used enquiry for bills of material
• Mass replacement/substitution utility
• Co-products and by-products
• Phantom assemblies
• Routings

Custom Products & Services

• Configured products and services
• Question and answer interface to design cost and price customised items
• Create and store unique design, cost and price at quote and sales order entry
• Define your rules and pricing structure
• Uses scripting for dimensional rules based configurations
• Features and options
• Converts to a regular service asset

Labour & Job Tracking

• Timesheets, job sheets and job lists
• Planned, actual and projected labour time remaining by task, job or project
• Varying employee direct costs can be linked to one labour code
• Varying customer labour charge out rates
• Graphical resource job scheduling calendar
• Labour capacity views
• Data collection

Reporting & Technical Utilities

• Inquiries, statistics, analysis, pivot and chart views for all history
• Report writer and scripting engine
• Modifiable windows graphical user interface
• Document and image management
• Spreadsheet with sql query tool
• Data import and export
• Extensive help menu and graphical workflows
• Multi user, multi company and multi currency
• MYOB, Quickbooks and Sage Pastel integration