CRW Services are Ostendo Partners servicing the Sydney basin and surrounding areas. Ostendo is the solution for businesses that have outgrown their MYOB system and need ERP/MRP features such as:-

Advanced inventory & purchasing
Sales, POS & service
Job costing & projects
CRM, call centre & quoting
Manufacturing, engineering and assembly
Custom products & services
Labour & job tracking

all with reporting and technical utilities to provide you the information you need to run your business better.

Ostendo®

Run your business smoother, make accurate decisions easier, get results faster and keep your MYOB accounting system

Advanced Inventory & Purchasing

Multiple sites, warehouses and locations
Multiple units of measure for individual items
Serial number, batch and warranty tracking
Grade, colour, size, expiry date and barcodes
Stocktakes and location transfers
Allows negative stock if required
Complementary add-on sales
Pricing levels, quantity breaks and discounts
Inventory forecasting and replenishment
Purchase directly for jobs, assemblies, sales orders or stock
Use unlimited supplier catalogues
Rentals and hiring
Landed costing with multi currency

Sales, POS & Service

Consolidate invoices for jobs, sales deliveries and recurring invoices
Sales kitsets, configured items, alternate items and add-on sales
Extensive pricing matrix and special pricing
Original and extended warranty tracking
Creates customer service asset after sale of product or service
Service reminder letter or email
Automatically schedule preventative maintenance and creates service jobs
Service level agreements
Telesales
Point of sale

Job Costing & Projects

Simple to complex job estimating
Real time work in progress at all levels
After job costing and actual job profit reporting
Use planned costs based on progress claim percentage to project job profitability
Budgeted, actual and projected costs
Progress claims and retentions tracking
Consolidated invoicing by project
Use standard, average, actual, last, buy price or calculated costing methods

CRM, Call Centre & Quoting

Track quotes, jobs, orders, invoices payments and deposits
Activity log for emails, calls, meetings
Integrated call centre management for date and time stamped calls
Complete call and quote history
Expiry date for quotes
Convert quotes to sales orders or change to lost status with a reason
Business knowledge base with FAQs

Manufacturing, Engineering & Assembly

Choose the level of simplicity or complexity
Make to order and make to stock
Assembly orders with or without details
Bills of material unlimited levels deep
Includes setup, scrap percentage, resources
Where used enquiry for bills of material
Mass replacement/substitution utility
Co-products and by-products
Phantom assemblies
Routings

Custom Products & Services

Configured products and services
Question and answer interface to design cost and price customised items
Create and store unique design, cost and price at quote and sales order entry
Define your rules and pricing structure
Uses scripting for dimensional rules based configurations
Features and options
Converts to a regular service asset

Labour & Job Tracking

Timesheets, job sheets and job lists
Planned, actual and projected labour time remaining by task, job or project
Varying employee direct costs can be linked to one labour code
Varying customer labour charge out rates
Graphical resource job scheduling calendar
Labour capacity views
Data collection

Reporting & Technical Utilities

Inquiries, statistics, analysis, pivot and chart views for all history
Report writer and scripting engine
Modifiable windows graphical user interface
Document and image management
Spreadsheet with sql query tool
Data import and export
Extensive help menu and graphical workflows
Multi user, multi company and multi currency
MYOB, Quickbooks and Sage Pastel integration

CRW Services

Ostendo